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FAQs

Officer ID FAQs

  • Officer ID Changes

FAQs

  • How do I know who the Ultimate Parent of a Company is?
  • What’s the difference between non-trading and dormant?
  • How can I be more specific in my Industry searches?
  • How can I estimate the turnover of an SME business?

Troubleshooting FAQs

  • Zero's disappearing CSV > Excel File Fix
  • Do you share my account information?
  • Will you remove my information from your site?
  • How up-to-date is your information?
  • I’m being asked if I’m human. What’s going on?
  • Why are company documents not available?
See all 7 articles

Credit Score Methodology FAQs

  • Can I opt out?
  • Will my credit score go up or down?
  • I generated a new report and the score changed but the rating history is not showing a change yet, why is this?
  • Is there a change to the Probability of Default (PD) scores?
  • How do I access the old score?
  • I downloaded a credit report yesterday, and DueDil says I have 29 days to download the report, when I download the same report again, will this be the new score?
See all 12 articles

International Data Changes FAQs

  • When is International Coverage going to change/be removed?
  • What impact does this have?
  • Does this impact the WebApp or the API or both?
  • Which are the countries retained in the product?
  • What is the level of data available for those countries?
  • Which are the countries removed from the product?
See all 13 articles
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