FAQs

Officer ID FAQs

• Officer ID Changes

FAQs

• How do I know who the Ultimate Parent of a Company is?
• What’s the difference between non-trading and dormant?
• How can I be more specific in my Industry searches?
• How can I estimate the turnover of an SME business?

Troubleshooting FAQs

• Zero's disappearing CSV > Excel File Fix
• Do you share my account information?
• Will you remove my information from your site?
• How up-to-date is your information?
• I’m being asked if I’m human. What’s going on?
• Why are company documents not available?

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Credit Score Methodology FAQs

• Can I opt out?
• Will my credit score go up or down?
• I generated a new report and the score changed but the rating history is not showing a change yet, why is this?
• Is there a change to the Probability of Default (PD) scores?
• How do I access the old score?
• I downloaded a credit report yesterday, and DueDil says I have 29 days to download the report, when I download the same report again, will this be the new score?

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International Data Changes FAQs

• When is International Coverage going to change/be removed?
• What impact does this have?
• Does this impact the WebApp or the API or both?
• Which are the countries retained in the product?
• What is the level of data available for those countries?
• Which are the countries removed from the product?

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